Language, Culture, Customs and Etiquette
(taken from http://www.kwintessential.co.uk/resources/global-etiquette/afghanistan.html )
Location: Southern Asia, north and west of Pakistan, east of Iran Capital:
Climate: Arid to semiarid; cold winters and hot summers Population: 29,928,987
(July 2005 est.)
Ethnic Make-up: Pashtun 42%, Tajik 27%, Hazara 9%, Uzbek 9%, Aimak 4%, Turkmen
3%, Baloch 2%, other 4% Religions: Sunni Muslim 80%, Shi'a Muslim 19%, other 1%
Language in Afghanistan
Pashtu and Dari (Afghan Persian/Farsi) are the official languages of
Afghanistan. Pashtu (also written Pushtu) was declared the National Language of
the country during the beginning of Zahir Shah's reign, however, Dari has
always been used for business and government transactions. Both belong to the
Indo-European group of languages. According to estimates, approximately 35% of
the Afghan population speaks Pashtu, and about 50% speaks Dari. Turkic
languages (Uzbek and Turkmen) are spoken by about 11% of the population. There
are also numerous other languages spoken in the country (Baluchi, Pashai,
Nuristani, etc.), and bilingualism is very common.
Afghan Culture & Society
o Islam is practised by the majority of Afghanis and governs much of their
personal, political, economic and legal lives.
o Among certain obligations for Muslims are to pray five times a day - at dawn,
noon, afternoon, sunset, and evening.
o Friday is the Muslim holy day. Most shops and offices will be closed.
Government offices and businesses may also close on Thursday, making the
weekend Thursday and Friday.
o During the holy month of Ramadan all Muslims must fast from dawn to dusk and
are only permitted to work six hours per day. Fasting includes no eating,
drinking, cigarette smoking, or gum chewing.
o Foreigners are not required to fast; however, they must not eat, drink,
smoke, or chew gum in public.
The Ethnic Make-up and Tribes
o Afghanistan is a vast country and as a result has a rich mix of ethnicities
o The Pashtun are Sunni Muslims who Pashtu. They constitute around 42% of the
population and are concentrated in Nangrahar and Pakhtya provinces. A large
population also live in neighbouring Pakistan.
o Tajiks comprise roughly 27% of the population. They are Iranian in origin and
speak a form of Persian found in Eastern Iran. Most are Sunni Muslim. Most
reside in Kabul and Herat provinces,although some reside in the mountains north
of Hindu Kush, and the Iranian border.
o Hazaris make up about 9% of the population. They are descendants of the
Mongols, and speak a dialect of Persian that contains many Turkish words. They
are also Shiite Muslims which led to much of their persecution under Taliban
rule. Most live in the Hazarajat region.
o Uzbeks live in the northern parts of the country and also comprise only 9% of
the population. They are Sunni Muslims and speak a dialect of Turkish.
o The Turkomen are a small minority with making only 3% of the population.
o Baluchis are pastoral nomads who speak Baluchi, an Iranian language. They
comprise 2% of the population.
o The family is the single most important unit in the Afghan culture.
o Men and women's roles are much more defined along traditional lines.
o Women are generally responsible for household duties, where as men will be
the bread winners. In the cities professional women do exist.
o Families commonly arrange marriages for their children. Factors such as
tribe, status, network, and wealth are the major factors forming any choice.
o Families traditionally live together in the same walled compound, known as
the kala. When a son gets married he and his wife begin their married lives in
a room under the same roof.
o As with much of the Muslim world, the family is sacred and as such, is highly
protected. As a result, probing about the family is not advised.
The Concepts of Honour and Shame
o Honour in Afghan culture defines the reputation and worth of an individual,
as well as those they are associated with.
o The head male of a family is responsible for protecting the honour of the
family. o The issue of honour drives much of the behaviour surrounding the
protection of women, modes of dress, social interaction, education and economic
o If someone's honour has been compromised, they are shamed and will look for a
way to exact revenge for themselves, their family or group.
o The role of honour and tribalism has fuelled much of the disharmony in the
country's recent history - with one group carrying out violent acts against
another, the victims are forced to respond causing a circle of violence.
The Role of Hospitality
o Hospitality is an essential aspect of Afghan culture.
o No matter who you are, if you visit a home you will be given the best the
o This relates back to the idea of gaining honour.
o If you are invited for tea, which you inevitably will be, you will be offered
snacks and your tea glass will be constantly filled. When you have had enough
cover the glass with your hand and say "bus" (meaning 'enough').
Social Etiquette, Customs and Protocol
Meeting and Greeting
o When meeting someone the handshake is the most common form on greeting. You
will also see people place their hands over their hearts and nod slightly.
o One should always enquire about things like a person's health, business,
o Women and men will never shake hands let alone speak directly to one another.
o Eye contact should also be avoided between men and women. Between men eye
contact is acceptable as long as it is not prolonged - it is best to only
occasionally look someone in the eyes.
Mixing Between Genders
o Free mixing
between genders only takes places within families.
o In professional situations such as at businesses or universities, males and
females may be co-workers, but are nevertheless cautious to maintain each
o Foreign females must learn to read the rules and live by them.
o If a man speaks to you directly in a social context, he is dishonouring you.
If someone speaks to you on the street, that is equally inappropriate. You should
avoid looking men in the eyes, and keep your eyes lowered when you walk down
the street to maintain your reputation as a proper woman.
o Women must always dress properly to avoid unwanted attention. Always wear
loose fitting pants under your skirts and be sure the definition of your legs
is undistinguishable. It is also strongly advisable to wear a headscarf in
o On the other hand foreign men should note that it is inappropriate to
initiate social conversation with a woman, and one should not ask a male about
his wife or female relatives.
o Men and women should never be alone in the same room. If this happens you
should ensure a door is left open.
o Men and women should never touch one another under any circumstances.
Gift Giving Etiquette
o First rule of gift giving is to never give alcohol. However, if you know from
first hand experience that the receiver drinks you may do so but covertly to
o The first time you go to someone's house for tea, it is appropriate to bring
a small gift.
o If you are invited to lunch or dinner, bring fruit, sweets or pastries. Make
sure the box is wrapped nicely.
o When bringing a gift be subtle in how it is given. Do not immediately give
the present but rather discreetly place it near the door or where you sit down.
o When it comes to wrapping gifts there is no special protocol. Green is good
o Dining in Afghanistan is a different experience and there are many
differences in etiquette. o Always remove your shoes at the door if visiting a
o If eating at someone's home, you will be seated on o the floor, usually on
o Food is served on plastic or vinyl tablecloths spread on the floor.
o Wait to be shown where to sit.
o If you can, sit cross-legged. Otherwise sit as comfortably as you can. Do not
site with legs outstretched and your feet facing people.
o Food is generally served communally and everyone will share from the same
o Do not eat with the left hand.
o Always pass and receive things using your right hand too. o Food is eaten
with the hands. It will be a case of watch and learn. Food is usually scooped
up into a ball at the tip of the fingers, then eaten.
o Leave food on your plate otherwise it will keep getting filled up again.
Business Etiquette, Customs and Protocol
o Business cards are not widely used in Afghanistan. They therefore carry a
sense of importance and prestige.
o If you are given a business card, take it respectfully and study it so that
they see that you are spending time considering their credentials. Comment on
it and any qualifications the giver may have.
o Try not to keep cards in your pocket - slip it into a holder and somewhere
o There is no real protocol used for exchanging cards except to use your right
o It may be a good idea to have your card translated into Dari or Pashtu. Make
sure you don't "translate" the address.
What to Wear?
o Men should wear conservative suits and shoes.
o If working in the country in a non-commercial capacity then wearing the
traditional Afghan dress (long shirt and trousers) is best.
o Women must always dress modestly and conservatively. The general rule is to
show as little flesh from the neck downwards.
o If working in business, women should wear knee-length, loose fitting business
skirts with loose fitting professional trousers underneath. Wearing headscarf
o Business is very much personal in Afghanistan. If you have not already
invested some quality time in getting to know your counterparts, then you must
use initial meetings to establish trust.
o Once this has been accomplished you can move on to the nitty-gritty of
o Do not be surprised or offended if during meetings people walk in and out of
a room or phone calls are taken.
o If the meeting involves a group of people it will be led by the leader who
will set the agenda, the content, and the pace of the activities.
o Meetings are usually held to communicate information and decisions that have
already been rather than a forum for discussion and brain storming.
o Meeting schedules are not very structured. Start times, points of discussion,
etc are all fluid and flexible. Be prepared for a lot of tangents in the
o Afghani communication style is rather indirect. It is therefore sometimes
necessary to read between the lines for an answer rather than expect it to be
explicitly stated. For example, if someone is asked if they can complete a job
on time, you will rarely get "no" as the answer. It is therefore also
important to phrase questions intelligently.
o Honour and shame should always be considered. Always express yourself in a
way that is not direct or pins blame on someone. Never make accusations or
speak down to anyone.
o Negotiating can be a tricky, frustrating but often an enjoyable affair if
o Always make sure you negotiate with the most senior person possible as they
are the decision makers. If you negotiate with someone more junior they may be
there to simply test the waters. o As a rule Afghans generally negotiate with a
win-lose mentality. The goal is always to get the best for yourself at all
o This means that there is always a stronger/weaker party. This can however be
used to your advantage if you play your cards right. Always start wildly high
in negotiations and very slowly work your way down, always explaining why you
are dropping in price but at the same time explaining the damage it is doing to
o Always appeal to their sense of fairness and justice and use the fact you are
looking to build a strong relationship.
o If monetary matters do not work then try pushing the idea that a deal with
you will bring prestige, honour and respect.
Afghanistan related links and resources
* Currency - the currency of Afghanistan is known as the
Afghani. Use the free currency
converter to compare to dollars, GBP or Euro.
* Weather - visit Yahoo!'s up to date Weather for Afghanistan
* Translation Services - do you need a Pashtu to
English or Dari to English
* News - check out all the latest Google
news on Afghanistan.
* Intercultural Know-how - use the Intercultural
Business Communication tool for tips on doing business in Afghanistan.
* Dialling Code - the international dialling code for
Afganistan is +93
* Time - Afghanistan is +4.5 hours GMT. Get the time in
* Management - for information about being a manager in
Afghanistan visit the free Management
in Afghanistan guide.
* History - read about the long and rich past of Afghanistan
at Afghanistan Online.