Language, Culture, Customs and Etiquette
(taken from http://www.kwintessential.co.uk/resources/global-etiquette/poland.html)
Location: Central Europe
Climate: Temperate with cold, cloudy, moderately severe
winters with frequent precipitation; mild summers with frequent showers and
Population: 38,518,241 (July 2007 est.)
Ethnic Make-up: Polish 96.7%, German 0.4%, Belarusian 0.1%,
Ukrainian 0.1%, other and unspecified 2.7% (2002 census)
Population: 159,196,336 (July 2004 est.)
Religions: Roman Catholic 89.8% (about 75% practicing),
Eastern Orthodox 1.3%, Protestant 0.3%, other 0.3%, unspecified 8.3% (2002)
Language(s) of Poland
is the official language of Poland. It is spoken by most of the 38 million
inhabitants of Poland (census 2002). There are also some native speakers of
Polish in western Belarus and Ukraine, as well as in eastern Lithuania.
Polish has the second largest number of speakers among Slavic languages after
Russian. It is the main representative of the Lechitic branch of the West
Slavic languages. The Polish language originated in the areas of present-day
Poland from several local Western Slavic dialects, most notably those spoken in
Greater Poland and Lesser Poland. It shares some vocabulary with the languages
of the neighboring Slavic nations, most notably with Slovak, Czech, Ukrainian,
Polish Culture and Society
The Polish People - Poles
Poland is pretty much ethnically homogeneous. Ukrainian, Belorussian,
Slovakian, and Lithuanian minorities reside along the borders. A German
minority is concentrated near the southwest city of Opole. The capital and
other cities are experiencing some inward migration from foreigners.
Religion plays an important role in the Polish society and is deeply
intertwined with Polish culture.
Religious holidays are considered national holidays when most businesses are
closed. The most important holiday is Christmas and celebrations last two and a
half days. Poles practice "dzielenie oplatkiem" which is the breaking
and sharing of a thin white wafer (oplatek) with all family members. While
sharing the wafer, individuals express wishes of good heath and prosperity for
the coming year. This is also commonly practised at work Christmas parties and
is very much a part of Polish culture.
Another religious holiday of note is All Saints’ Day which takes place on
November 1st. On this day Poles visit cemeteries to honour their loved ones who
have passed away.
Catholicism is the most widely practiced religion. Life’s milestones such as
weddings, baptisms, funerals, first communion and confirmation are influenced
by the religion.
The Importance of Family
The family is the centre of the social structure. One’s obligation is to the
family first and foremost. Extended families are still the norm and really form
an individual’s social network.
Poles draw a line between their inner circle and outsiders. Family members are
naturally part of the inner circle along with close friends, usually "family
friends”. Poles will interact differently with their inner circle and
outsiders. The inner circle forms the basis of a person's social and business
network. The people from the inner circle can be relied upon to: offer advice,
help find a job, cut through bureaucracy, or even rent an apartment. There is
an elaborate etiquette of extending favours and using contacts to get things
Social Etiquette, Customs and Protocol
. Greetings are generally reserved yet courteous.
. When greeting someone a good handshake, direct eye contact, a smile and
the appropriate greeting for that time of day will suffice.
. Good morning/afternoon is "dzien dobry" and good evening is
. Address people by their honorific title, "Pan” for a man and "Pani” for
a woman, and their surname.
. Do not use first names until invited to. Moving from the use of formal
to the informal names is such an important step that there is a ritual to
acknowledge the changed status and your inclusion in their ‘inner circle’.
. At parties or other social gatherings, your hosts will introduce you,
usually starting with the women and then moving on to the men.
Gift Giving Etiquette
The usual times for present giving are birthdays, name days (birth date of the
saint after whom they are named), and Christmas.
Here are some general gift giving guidelines:
. Do not give gifts that are overly expensive; this may embarrass the
. Employees bring cake and champagne to the office to celebrate their name
. At Christmas, it is common to give small gifts to service workers such
as postal workers, refuse collectors, etc.
. If invited to a Pole's home for dinner, bring wine, flowers, pastries or
sweets for the hostess.
. Give an odd numbers of flowers.
. Do not give yellow chrysanthemums as they are used for funerals. Do not
give red or white flowers, especially carnations and lilies.
. Gifts are generally opened when received.
If you are invited to a Pole's house:
. Be punctual.
. You may be expected to take off your shoes. (Check to see if your host
is wearing slippers)
. Dress conservatively.
. Offer to help the hostess with the preparation or clearing up after a
meal is served. This is good manners. This will more often that not be turned
down out of politeness.
. Do not ask for a tour of the house.
. Table manners are Continental, i.e. hold the fork in the left hand and
the knife in the right while eating.
. Wait for the hostess to invite you to start eating.
. Most meals are served family-style.
. Take small amounts of food initially so you can accept second helpings.
. Try a bit of everything.
. Expect frequent toasting throughout the meal. The host offers the first
. Toasts are only made with hard liquor (generally vodka).
. You should reciprocate with your own toast later in the meal.
. Alcohol is served in small glasses so you can swallow in one gulp.
Business Etiquette and Protocol
Polish businesspeople initially take a formal approach to business. This may
come across as quite distanced but is not the intention. You may also notice
differences in style between government officials who maintain formality and
entrepreneurs who willingly dispense with formality. It is best to let your
colleagues determine the level of formality used. General tips include:
. Shake hands with everyone upon arriving and leaving.
. Handshakes are quite firm and eye contact is valued.
. Wait for a woman to extend her hand.
. Some older businessmen may kiss a woman's hand upon meeting. Do not
imitate this behaviour as it may be seen as you poking fun.
. Titles are considered prestigious. Academic or professional titles are
used with the honorific titles with or without the surname.
. Wait to be invited before moving to first names. You may do business
with people for years and not be on a first name basis.
. Business cards are exchanged without formal rituals.
. Try and have one side of your card translated into Polish.
. Include advanced university degrees and titles on your business card;
qualifications are impressive.
. Generally speaking, Poles judge others by their personal qualities. They
therefore like to spend time getting to know people as individuals. This allows
them to size people up.
. Honesty is highly valued in Poland since trust is the cornerstone of
business relationships. Building personal relationships is essential for
successful business dealings, especially if you are looking for a long-term
. Poles are known for being direct communicators, i.e. they say what they
are thinking. However they are also very sensitive to other’s feelings and let
that determine how and what they say.
. While direct communication is valued in Poland, there is also emphasis
on finessing what is said in order to deliver information in a diplomatic way.
. The level of the relationship mostly determines how direct someone can
. For newly established and more formal relationships, a great deal of
emphasis is placed on diplomacy. Once a relationship has passed through the
initial phases, people feel more comfortable speaking frankly with each other
and animated exchanges become more common.
. The most senior Pole generally opens the meeting and
sets the groundwork for what is to be discussed.
. He may also verbally offer a recommended agenda for the discussions.
. Small talk is the norm at the start of meetings; do not rush proceedings
as this is part of the relationship building process.
. The first few meetings may in fact seem to be more small talk than
business discussions. If this is the case it means that your Polish colleagues
are still sizing you up and have not yet made up their minds.
. You may want to consider this as an opportunity to get more personal and
try and form that relationship.
. Lunch and dinner meetings are often used to further the personal
. Meetings tend to be relatively relaxed once the personal relationship
has been established.
. Hard facts are important so participants come well-prepared with facts
and figures to back up their statements. Foreigners would be expected to do the
. Business decision-making processes tend to have a hierarchical basis,
and therefore many decisions will be taken at the top echelons of the company.
. Final decisions are translated into rigorous, comprehensive action steps
that you can expect will be carried out to the letter.
Links and Information about Poland
* Currency - the currency of Poland is the Zloty. Use the free
converter to compare to dollars, GBP or Euro.
* Weather - visit Yahoo!'s up to date Weather for the Poland.
* Translation Services - do you need a Polish
* Intercultural Know-how - use the Intercultural
Business Communication tool or read doing business in Czech Republic.
* Dialling Code - the international dialling code is +48.
* Time - Poland is +1 hours GMT.
* Management - for information about being a manager in Poland
visit the free Management
in Poland guide.
* History - read about the long and rich Polish history.
* Hotels - for accomodation see Hotels in Poland.