Customs and Etiquette
(taken from http://www.kwintessential.co.uk/resources/global-etiquette/usa.html )
Facts and Statistics
Location: North America, bordering both the North
Atlantic Ocean and the North Pacific Ocean, between Canada and Mexico
Capital: Washington, DC
Climate: mostly temperate, but tropical in Hawaii and
Florida, arctic in Alaska, semiarid in the great plains west of the Mississippi
River, and arid in the Great Basin of the southwest.
Population: 301,139,947 (July 2007 est.)
Ethnic Make-up: white 81.7%, black 12.9%, Asian 4.2%,
Amerindian and Alaska native 1%, native Hawaiian and other Pacific islander
0.2% (2003 est.)
Religions: Protestant 52%, Roman Catholic 24%, Mormon 2%,
Jewish 1%, Muslim 1%, other 10%, none 10% (2002 est.)
Government: Constitution-based federal republic
Language in the USA
The United States does not have an official language, but English is spoken by
about 82% of the population as a native language. The variety of English spoken
in the United States is known as American English; together with Canadian
English it makes up the group of dialects known as North American English.
Spanish is the second-most common language in the country, spoken by almost 30
million people (or 12% of the population).
American Society and Culture
America is ultimately a nation of immigrants and as a result is a cultural
mish-mash in every sense of the word. Not only is the country populated by
people from foreign countries but all Americans in one way or another trace
their ancestry back to another culture, whether Irish, German, Italian or
Scottish. Looking around any major city one will notice the ‘melting-pot’ that
Informal and Friendly
Most people who come to the United States may already know a few things about
the people through TV. Although this is of course a skewed reality some of the
stereotypes are true, especially American friendliness and informality. People
tend to not wait to be introduced, will begin to speak with strangers as they
stand in a queue, sit next to each other at an event, etc. Visitors can often
be surprised when people are so informal to the point of being very direct or
Time is Money
The country that coined the phrase obviously lives the phrase. In America, time
is a very important commodity. People 'save' time and 'spend' time as if it
were money in the bank. Americans ascribe personality characteristics and
values based on how people use time. For example, people who are on-time are
considered to be good people, reliable people who others can count on.
The family unit is generally considered the nuclear family, and is typically
small (with exceptions among certain ethnic groups). Extended family relatives
live in their own homes, often at great distances from their children.
Individualism is prized, and this is reflected in the family unit. People are
proud of their individual accomplishments, initiative and success, and may, or
may not, share those sources of pride with their elders.
Customs and Etiquette in
Meeting and Greeting
- Greetings are casual.
- A handshake, a smile, and a 'hello' are
all that is needed.
- Use first names, and be sure to introduce
everyone to each other.
Gift Giving Etiquette
- In general, Americans give gifts for
birthdays, anniversaries and major holidays, such as Christmas.
- A gift can be as simple as a card and
personal note to something more elaborate for a person with whom you are
- Gift giving is not an elaborate event,
except at Christmas.
- When invited to someone's home for dinner,
it is polite to bring a small box of good chocolates, a bottle of wine, a
potted plant or flowers for the hostess.
- Gifts are normally opened when received.
- Americans socialise in their homes and
‘backyards’, in restaurants and in other public places.
- It's not at all unusual for social events
to be as casual as a backyard barbecue or a picnic in the park.
- Arrive on time if invited for dinner; no
more than 10 minutes later than invited to a small gathering. If it is a
large party, it is acceptable to arrive up to 30 minutes later than
- Table manners are more relaxed in the U.S.
than in many other countries.
- The fork is held in the right hand and is
used for eating. The fork is held tines down. The knife is used to cut or
spread something. To use the knife, the fork is switched to the left hand.
To continue eating, the fork is switched back to the right hand.
- If you have not finished eating, cross
your knife and fork on your plate with the fork over the knife. Indicate
you have finished eating by laying your knife and fork parallel across the
right side of your plate.
- If you are more comfortable eating in the
Continental manner, go ahead. It will not offend anyone.
- Feel free to refuse specific foods or
drinks without offering an explanation.
- Many foods are eaten by hand.
- Food is often served family-style, which
means that it is in large serving dishes and passed around the table for
everyone to serve themselves.
- Do not begin eating until the hostess
starts or says to begin.
- Remain standing until invited to sit down.
- Do not rest your elbows on the table.
- Put your napkin in your lap as soon as you
- Leave a small amount of food on your plate
when you have finished eating.
Business Etiquette and
- What is considered appropriate business
attire varies by geographic region, day of the week and industry.
- In general, people in the East dress more
formally, while people in the West are known for being a bit more casual.
- Executives usually dress
formally regardless of which part of the country they are in.
- Casual Friday is common in
many companies. High technology companies often wear casual clothes every
- For an initial meeting,
dressing conservatively is always in good taste. Women can wear business
suits, dresses or pantsuits. Men should wear a business suit unless you
know the firm to be quite casual.
- The hand shake is the
- Handshakes are firm, brief
- Maintain eye contact during
- In most situations, you can
begin calling people by their first names.
- Most people will insist
that you call them by their nickname, if they have one.
- In formal circumstances,
you may want to use titles and surnames as a courtesy until you are
invited to move to a first name basis, which will happen quickly.
- Business cards are
exchanged without formal ritual.
- It is quite common for the
recipient to put your card in their wallet, which may then go in the back
pocket of their trousers. This is not an insult.
are direct. They value logic and linear thinking and expect people to speak
clearly and in a straightforward manner. To them if you don’t "tell it how it
is” you simply waste time, and time is money. If you are from a culture that is
more subtle in communication style, try not to be insulted by the directness.
Try to get to your point more quickly and don’t be afraid to be more direct and
honest than you are used to. Americans will use the telephone to conduct
business that would require a face-to-face meeting in most other countries.
They do not insist upon seeing or getting to know the people with whom they do business.
Arrive on time for meetings since time and punctuality are so important to
Americans. In the Northeast and Midwest, people are extremely punctual and view
it as a sign of disrespect for someone to be late for a meeting or appointment.
In the Southern and Western states, people may be a little more relaxed, but to
be safe, always arrive on time, although you may have to wait a little before
your meeting begins.
Meetings may appear relaxed, but they are taken quite seriously. If there is an
agenda, it will be followed. At the conclusion of the meeting, there will be a
summary of what was decided, a list of who will implement which facets and a
list of the next steps to be taken and by whom. If you make a presentation, it
should be direct and to the point. Visual aids should further enhance your
case. Use statistics to back up your claims, since Americans are impressed by
hard data and evidence.
With the emphasis on controlling time, business is conducted rapidly. Expect
very little small talk before getting down to business. It is common to attempt
to reach an oral agreement at the first meeting. The emphasis is on getting a
contract signed rather than building a relationship. The relationship may
develop once the first contract has been signed.